Delivery

How much is shipping?

We offer free worldwide shipping on all items.

How long will my order take?

Standard delivery is sent Royal Mail 2nd class (3-5 days from dispatch).

Express delivery is sent Royal Mail 1st Class Next Day (1-2 working days from dispatch). Orders need to be placed by 1pm to guarantee express delivery.

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. We aim to despatch all orders within 48 hours of being received, and do try to ship Express order as quickly as we can.

If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away.  

International delivery? 

We use Royal Mail Airmail for overseas postage, or in special cases one of our trusted couriers. Please note this is not a trackable service.

Deliveries within Europe, including Channel Islands and R.O.I usually takes 3-7 working days to arrive, but can take up to one month. Delivery dates depend on your country’s postal service.

Deliveries outside Europe usually take 5-10 working days to arrive. But it can take up to one month. Delivery dates depend on your country’s postal service. You may be charged a fee by your local customs office. You can check this with your country’s customs office.

We deliver to most major worldwide countries.

If you have any questions, please do not hesitate to get in touch with us: info@charmscompany.co.uk